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How do I return an item?

RETURNS POLICY

Our Returns Policy is in addition to your rights under the Australian Consumer Law.


Returns due to Wrong Measurements

Buyers should contact us within 3days of delivery of items and email us photos to support the claims. Regardless of who’s fault the Wrong Measurements were caused by, all products must be returned in there original packaging; Superior can refuse the right to except delivery of damaged goods due to miss use by the buyer.

If the Wrong size product is confirmed the error occurred on our side, we will make the Buyer a new product free of charge; if this is caused by the wrong measurements the buyer provided, Superior will not be held responsible for this, buyers will be charged for a new one at 10% discount. If blinds have to be sent back due to the wrong measurement by the buyer, the Buyer should send the product back to Superior at their own cost and Superior will charge the buyer for the revision of the cost of Altering the product and sending it back.

All products are manufactured by Superior in your own size, please check your order carefully before submitting. In the event that a mistake has been made on a processed order, please email us in 1 hour after your submitting, Order Cancellations or Changing only works in the time frame.

For ready made blinds and other ready shipping items and products, we usually send the same day after your purchase, we will give our best efforts to locate the package and make any necessary changes. If the order has already shipped, or cannot be located, Superior will not be responsible for any additional costs added to correct the order.

PLEASE NOTE: Shipping and handling charges are non-refundable. If you return a product on which duty and tax has been paid, Superior are unable to refund such duty or taxes.


Change of Mind

Superior is not legally obligated to give refunds off the purchase price on items or exchange them simply because you have changed your mind about the purchase.

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.


Goods Damaged in Transit

If items are delivered to you damaged, you must get in touch with Superior within 3 days of receiving the item/s. Superior will arrange to have the damaged goods returned to our Warehouse and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging and accessories.


Wrong Delivery Address

Superior sends all orders to the shipping address provided by the Buyer. Customers are responsible for submitting complete and correct information. In the event that necessary shipping information is left off the order during the Checkout process, Superior is not responsible for any additional charges needed to re deliver or retrieves a package.